Is there a minimum order value?
There is no minimum order value in the RECARO Online Shop.
Where can I see what I have ordered?
You can find an overview of your orders in your user account under My Account – Orders.
Who can I contact if I have any questions about my order? Our customer service is available from Monday to Friday from 09:00 am – 04:00 pm. Just send us an email at firstname.lastname@example.org.
How can I cancel my order?
Please use our Withdrawal Form to cancel your order or contact our customer service (see previous question).
What payment methods can I use for my purchase?
The RECARO Online Shop offers you the following payment methods:
• Instant Transfer
• Credit Card (MasterCard or Visa)
SHIPPING & DELIVERY
How much are the shipping costs?
The shipping costs within Germany are 5.90 EUR per order. Shipping costs are free of charge for a shopping cart value of more than 75.00 EUR.
How long does it take to deliver my order?
The delivery time for your order within Germany is approx. 1-3 working days.
Can I track my order?
As soon as we have dispatched your order, you will receive a shipping confirmation including the tracking number and a link to view the delivery status.
How can I specify a different delivery address?
To have your order delivered to a different address, please select the appropriate option in the order process and enter your desired delivery address.
Can I have my order delivered to a Packstation?
Yes, delivery to a DHL Packstation is possible.
Simply enter the delivery address as follows: First name, Last name
Street and No.: Packstation XXX (number of the DHL Packstation)
Address addition 1: Your postal number
City: ZIP code and place of the DHL Packstation
RETURNS & RIGHT OF WITHDRAWAL
I am not happy with my order, how can I return it?
To return your order, please use the return form that we have enclosed to your package. Alternatively, you can use the Withdrawal Form.
How can I request a refund?
Within a few days after receiving your returned items, we will refund your money with the payment method you have used for your payment.
How can I create an user account?
To create an user account, click on My Account in the upper left corner and then click on 'Register'.
What are the advantages of an user account in the RECARO Online Shop?
Registering on the RECARO Online Shop offers you the following benefits:
• Fast shopping
• Save your user data and settings
• Insight into your orders including shipment information
• Manage your newsletter subscription
I forgot my password, what can I do?
If you have forgotten your password click on Forgot password below the login area. You will receive an email including a link to reset your password.